AI Support
Modernize your customer service with a complete AI-powered support ecosystem. Seamlessly integrate Large Language Models to answer user queries based on your custom knowledge base categories. When complex issues arise, the module facilitates a smooth hand-off to human administrators via a fully integrated chat interface.
View PricingA comprehensive AI-powered ecosystem combining RAG, automated support, and human collaboration.
Multi-Model LLM Integration
Flexible support for both proprietary models (like OpenAI) and open-source models (via Ollama), allowing you to choose the best balance of cost and privacy for your needs.
RAG & Knowledge Base Management
Upload and categorize documents (PDF, DOCX, TXT) to create a custom knowledge base. The system uses PostgreSQL vector extensions to perform semantic searches, grounding AI responses in your specific business data.
Custom Assistant Builder
Create specialized agents by combining specific LLMs, knowledge categories, and custom "System Instructions" (prompts) to tailor the tone and expertise of each bot.
Seamless AI-to-Human Handoff
Users start chatting with an automated assistant but can mention an administrator at any time. The system seamlessly transitions the chat from auto-pilot to human support without losing context.
Collaborative 'Whisper' Mode
Administrators can chat privately amongst themselves within a user's active support thread. These internal messages are invisible to the end-user, enabling team coordination before replying.
Omnichannel UI Integration
Access chats via a dedicated full-screen view or embed a floating action button (FAB) widget in your application, allowing users to summon support from any screen.
Deep Debugging & Observability
A specialized inspection mode for administrators to analyze chat sessions, view used tokens, inspect vector fragments retrieved from documents, and debug AI reasoning.
Content Moderation & Quality
Built-in profanity checks automatically flag or block inappropriate content. Includes a session rating system to gather customer feedback after a ticket is resolved.
Advanced Notification System:
Integrated mention system (@user) triggers notifications to alert administrators or specific users when their attention is required in a conversation.
Revolutionize your user support. Deploy intelligent, RAG-powered agents that know your business inside out.
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Pricing
Per application, billed annually. Every plan includes the commercial license and a perpetual right to the last release covered by your subscription.
Core
AI Support embeds an LLM-backed assistant in your application, grounded in your own documents through a built-in RAG pipeline with pgvector, and reachable through configurable channels including WhatsApp. Core includes the Commercial License for one Permitted Application and every update released during your one-year subscription, with perpetual rights to the last covered release.
- Unlimited Users & Developers
- Unlimited Environments & Deployments
- Offline license checking
Startup
AI Support embeds an LLM-backed assistant grounded in your own documents through a built-in RAG pipeline, reachable through configurable channels including WhatsApp. Startup adds the Customer Portal and its AI documentation assistant, plus ten Support Hours per year for help with prompt design, RAG tuning, and model wiring.
Everything from Core, plus:
- Access to support portal
- AI Documentation Assistant
- 10 support hours included
Enterprise
AI Support embeds an LLM-backed assistant grounded in your own documents through a built-in RAG pipeline, reachable through configurable channels including WhatsApp. Enterprise includes everything in Startup, eighty Support Hours per year, and issue escalation directly to engineering. The right tier when AI is on a critical user-facing path.
Everything from Startup, plus:
- 80 support hours instead of 10
- Issue escalation for bug reports